How we collect, use, and protect your information.
Tri-Star Healthcare Solutions ("Tri-Star," "we," "us," or "our") provides medical billing, medical coding, revenue cycle management, and related health information management services to healthcare providers and organizations. This Privacy Policy explains how we collect, use, share, and protect information gathered through our public website located at www.tristarhcs.com (the "Website") and through our business text messaging (SMS/MMS) communications.
By accessing or using the Website, or by communicating with us by text message, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Website.
This Privacy Policy applies to information collected through the Website — for example, information submitted through our online contact form — to the general operation of the Website itself, and to the business-to-business SMS/MMS communications described in Sections 6 through 8 and in our SMS Terms & Conditions. It does not apply to information Tri-Star may collect, access, process, or store on behalf of its healthcare-provider clients while performing contracted billing, coding, or health information management services. That information is subject to separate contractual, security, and privacy obligations agreed to directly with our clients, as described further in Section 2 below.
The Website is a business and marketing website. It is designed to provide general information about Tri-Star and our services and to allow prospective clients and other visitors to contact us. The Website is not a patient portal, electronic medical record system, or repository for patient medical records, and it is not intended to be used to submit, store, or transmit protected health information (PHI) or other sensitive patient data.
When Tri-Star provides contracted medical billing, coding, and revenue cycle services to a healthcare provider client, information relating to that engagement — including any PHI — is handled through separate, dedicated systems and processes governed by the applicable services agreement and, where applicable, a business associate agreement, and not through the public Website or our SMS/MMS communications. This Privacy Policy does not describe those separate arrangements.
Important: Please do not submit patient medical records, protected health information, Social Security numbers, financial account credentials, passwords, or other highly sensitive information through the Website's contact form or by text message. If Tri-Star has instructed you to send information through a designated secure channel as part of an existing or prospective client relationship, please use that channel instead.
We collect information in the following ways:
When you contact us through the Website, by email, by phone, or by text message, we collect the information you choose to provide, as described in Section 4 below.
When we communicate with business contacts by text message, we may collect and maintain:
As with most websites, our web hosting and infrastructure providers may automatically log certain technical information when you visit the Website, such as your IP address, browser and device type, operating system, referring page, and the date and time of access. This information is generally used only for website security, troubleshooting, and understanding general traffic patterns, and is not used to create individualized marketing profiles of visitors.
When you voluntarily submit our contact form, we may collect:
The contact form is processed using FormBackend, a third-party form-processing service. When you submit the contact form, the information you enter is transmitted to and processed by FormBackend on our behalf so that we can receive and respond to your message. Providing a telephone number through the contact form allows us to respond to your inquiry; it does not, by itself, enroll you in text message communications.
We use the information described above for legitimate business purposes, including to:
We do not use information submitted through the Website to make automated decisions that produce legal or similarly significant effects concerning you.
Tri-Star uses SMS and MMS text messaging primarily for business-to-business communication with business contacts at healthcare agencies, medical practices, and other healthcare-related organizations. These messages may introduce Tri-Star and the medical coding and billing services we provide, ask whether an organization has a need for those services, share information about our services and occasional promotional offers, respond to calls, messages, or inquiries initiated with Tri-Star, and, where an organization expresses interest, continue the conversation regarding a potential business relationship. Our SMS/MMS messages are not intended for consumers or for personal, family, household, or other unrelated purposes.
Text messages are sent and received through a third-party business communications platform that processes messages on our behalf. Additional details about our text messaging program, including message frequency, rates, and help information, are provided in our SMS Terms & Conditions.
Consent to receive text messages from Tri-Star is not a condition of purchasing any service. You may opt out of receiving SMS/MMS messages from Tri-Star at any time by:
After you opt out, you may receive one final message confirming your request, and we will not send further text messages to that number unless you reply UNSTOP or otherwise ask us to resume. For help, reply HELP to any message or contact us using the information in Section 19. Message and data rates may apply.
We do not sell, rent, or share your mobile information or SMS/MMS opt-in data with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent — including your phone number, your consent to receive text messages, and related records — will not be sold, rented, or shared with any third party for any purpose unrelated to delivering our communications with you. The only parties that receive this information are service providers, such as our messaging platform provider, that process it solely on our behalf to send, receive, and manage our text messages, and only to the extent necessary to provide that service, or where disclosure is required by law. The categories of information sharing described in Section 9 below do not apply to SMS/MMS opt-in data and consent.
We do not sell the personal information of Website visitors or business contacts. Subject to Section 8 above, we may share information with:
Tri-Star does not sell personal information, and does not share personal information for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). We do not operate any advertising network or exchange that would involve such sharing.
The Website does not currently use non-essential cookies, third-party advertising technologies, analytics tracking pixels, or session-recording tools. The Website loads its fonts from Google Fonts, which means your browser connects to Google's servers to retrieve font files when you view a page. If our use of website technologies changes in the future, we will update this Privacy Policy to accurately describe any such technologies in use.
We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through the Website or collected through our business communications from unauthorized access, use, or disclosure, appropriate to the nature of that information. However, no method of transmission over the internet or by text message, and no method of electronic storage, is completely secure, and we cannot guarantee absolute security. We do not claim any specific third-party security certification for the Website.
We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to your inquiry, maintain appropriate business records, meet legal or regulatory obligations, resolve disputes, and enforce our agreements. We retain records of SMS opt-out requests for as long as needed to ensure we continue to honor them. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
We rely on a limited number of third-party service providers to operate the Website and our communications, including our website hosting provider, FormBackend (contact form processing), Google Fonts (website fonts), and a business communications platform (calls and text messaging). Each provider's handling of data is subject to its own privacy and security practices. We do not control, and are not responsible for, the internal data-handling practices of third-party service providers, though we select providers we believe maintain reasonable safeguards.
The Website may also contain links to third-party websites that are not owned or controlled by Tri-Star. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.
Depending on where you reside and whether a particular privacy law applies to our processing, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of personal information we hold about you. You may also opt out of our text messages at any time as described in Section 7. To make a privacy request, please contact us using the information in Section 19, and we will respond as required by applicable law.
Because Tri-Star is based in California, this section addresses privacy rights that may be available to California residents under the CCPA, as amended by the CPRA, to the extent those laws apply to our collection and use of personal information. Depending on your circumstances and whether the CCPA applies to our processing, you may have the right to:
Not every right described above will necessarily apply in every circumstance, and eligibility depends on facts specific to each request and to applicable law.
To submit a request regarding your California privacy rights, please contact us at info@tristarhcs.com or call +1 (626) 246-6479. Please describe your request with enough detail for us to understand and evaluate it. We may need to verify your identity before completing certain requests, which may require you to provide additional information to confirm you are the person about whom we collected information, or an authorized agent acting on their behalf.
You may designate an authorized agent to submit a privacy request on your behalf. To do so, the authorized agent should contact us using the information above and provide documentation showing they have been authorized to act on your behalf. We may also require you to separately verify your own identity or confirm the agent's authority directly with us.
Where applicable law requires us to act on a privacy request, we will take reasonable steps to verify the identity of the person making the request before responding, and we will respond within the timeframes required by applicable law. If we are unable to verify a request, or if an exception applies, we will explain the basis for our response.
Depending on where you reside, you may have additional privacy rights under other U.S. state privacy laws. If you are a resident of a state with applicable privacy legislation and wish to exercise rights available to you, please contact us using the information in Section 19 and we will respond as required by applicable law.
The Website and our text messaging communications are directed to businesses and healthcare organizations and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the information in Section 19 so we can address it.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised version on this page and update the "Last Updated" date above. We encourage you to review this page periodically.
If you have questions about this Privacy Policy, our SMS/MMS communications, or our privacy practices, please contact us:
Tri-Star Healthcare Solutions
12 S San Gorgonio Ave, Suite 206
Banning, CA 92220, United States
Phone: +1 (626) 246-6479
Email: info@tristarhcs.com
Website: www.tristarhcs.com